Terms and Conditions

Himalayan Windows Pvt. Ltd. is a registered travel company (Regd. No. 150648) under the rules and regulations of the Nepal Government and accepts your booking or reservation under the following terms and conditions and keeps the complete data privacy of every customer according to our privacy policy.

“A trip booked but cancelled due to Covid-19 travel restrictions is subject to Free Cancellation or postpone it without any additional charges.. The regular cancallation policy does not attract in the case of Covid-19 travel restriction.”
  1. Booking, Payment, and Acceptance

1.1. A booking is accepted by Himalayan Windows when we or our representative have received an advance payment. We can only start operating your tour on the condition that we receive the payment of your deposit (30% of the total cost). The initial payment is a kind of refundable deposit. If the tour cannot be made without any specific reason which is beyond our control, the deposit money will be FULLY refunded. Most of the tours can be initiated after the advance deposit is made.

1.2. Our travel consultant will send the formal confirmation letter to you after we receive the payment or deposit.

1.3. On the receipt of payment, subject to availability, and at our discretion, Himalayan Windows will reserve the client a place on a trip. A contract is only made between the client and Himalayan Windows upon the confirmation of your booking and our communication thereof to either you or our travel agent.

1.4. It is the client’s responsibility, as the customer, to check the accuracy of their booking and travel dates.


We accept Major Credit Cards and Bank Wire Transfer to make the reservation and pay for the whole tour. Your payment is not deemed made until Himalayan Windows receives it. We will draw US Dollars (US$) from your credit cards. Per person, the deposit is included in your total quotation. We will deduct the deposit charge from the total quotation when you make full payment. Financial charges related to making the full payment are on your own.


  1. Cancellation

2.1. Cancellation of a client’s booking must be confirmed in writing via email to HimalayanWindows Cancellation charges are calculated on the day when the notification is received by Himalayan Windows. The table below shows the number of days before departure dates that Himalayan Windows receives written confirmation of cancellation, and the percentage of tour cost, including any surcharges that will be imposed on the client as cancellation of charges.

2.2. Once the tour has started, no refund will be made under any circumstances for any unused sectors or sections. However, tours can be postponed but are non-transferable.

2.3. If the reason for the client’s cancellation is covered by the client’s insurance policy, the client may be able to make a claim under that policy.

2.4. If the client wishes to change to alternative departure date, this must be done with a minimum of 7 days of notice. One change of date is allowed free of charge; any subsequent changes will be subject to a US$ 50.00 administration fee.

Days of Cancellation % Charges of the Total Cost
30 Calendar days and above Free Cancellation (Except Flights, Permits, and Visas)
29 days up to (Incl) 4 Calendar days 30% of the Total Cost (Except Flights, Permits, and Visas)
3 days before Tour Start Date or NO SHOW 100% of the Total Cost (Except Flights, Permits, and Visas)

Please read: Our Cancelation policy does not apply to the flight, permit, and visa of the client. The conditions may apply as per their own cancelation policy. Usually, permit and visa fees are non-refundable once they are issued.


  1. Proof of identity

Photo ID is required for all travel, both domestic and international. Passports are generally required for international travel. The validity of the passport must be at least 6 months from the date of your travel. There may be additional requirements for international travel such as inoculations or visas. Please check with the foreign affairs departments of your countries for more information related to your travel destination. Special travel documents are required for children traveling with or without their parents. If you are traveling with children, please check with the airlines prior to departure. Please check out the Pre-departure Information link for more details.


  1. Travel health information

4.1. The client should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of the government in countries visited or transited.

4.2.  Travelers to Nepal, Tibet, and Bhutan are required to provide a doctor’s certificate stating that he/she is fit to travel and his or her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

4.3. For the most current worldwide health information, please consult your family physician or the official website of the center for disease control at www.cdc.gov/travel.  You will find information on recent outbreaks, required vaccinations, safe food, water tips, insect protection, illness and injury abroad, and many more. Please visit the link of Rescue or evacuation arrangement for more details.


  1. Baggage and Departure

Free airline baggage allowance for an international flight is two pieces per person with combined maximum linear dimensions of 107” for the domestic flights within Nepal is 1 bag with no more than 44 pounds (20KG) of the economy class, 66 pounds (30 KG) for the business class, 88 pounds (40 Kg) for the first class. However, we recommend for efficient travel that each passenger travel with only one suitcase and one carry–on bag. Excessive number, size, or weight of baggage may result in your inconvenience and surcharge. No responsibility is accepted for loss or damage to baggage or any of the client’s belongings. Baggage insurance is recommended.


  1. Insurance

The cost of your tours and adventures does not cover your insurance.

Himalayan Windows strongly recommends that the client purchases comprehensive travel insurance cover for cancellation, medical expenses, personal accident, personal luggage, money, and public liability before you travel. Himalayan Windows reserves the right to refuse admission as a passenger unless the client has arranged appropriate insurance. Himalayan Windows accepts no responsibility for loss or personal damage to personal belongings or liability for personal injury/death. You may also wish to indemnify Himalayan Windows against all third-party claims, actions, damages, and remedies that may be brought against Himalayan Windows in respect of your travel.


  1. Complaints and claims

Should you feel unsatisfied with any service we have provided, please notify your local tour guide or your travel consultant to avoid the potential for similar problems happening again during your trip.


In the event of a complaint or claim for compensation, clients must inform Himalayan Windows by email, regular mail, or fax within 15 days from the conclusion of their tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. The company will not be liable for any claims made later than 15 calendar days after the completion of your tour.


  1. Communications

You can contact us via our general email address at [email protected] or [email protected].


  1. Unfavorable/Critical Conditions

Under no circumstances can Himalayan Windows be held responsible for any delays in the program caused by international or domestic flights, general strikes, political unrest, new government regulations, weather or natural casualties, unpredictable environmental calamities, something beyond our control, etc. In such cases, Himalayan Windows shall be responsible for providing suitable alternatives which could be decided upon upon mutual agreement. If an agreement cannot be made, Himalayan Windows Inc. shall be responsible ONLY for a refund after deducting expenses already incurred.


  1. Validity

Any kind of package tour is operated by HimalayanWindows based in Kathmandu through our official website www.himalayan-windows.com or www.himalayanwindows.com.

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