Customer Reviews

Friend Luke and I decided to meet up half way round the world and have nearly three weeks of touring Nepal, Tibet via China and it was excellent thanks to Himalayan Windows. Anup and his team scheduled the whole thing and it was flawless from start to finish picking us up in person from airport and matching us up with guide Pratik and driver to cover the sights of Kathmandu, Chitwan, Bandipur and Pokhara. We weren’t that keen on hardcore trekking but we did venture in to the Annapurna and Dhaulagiri foothills which were stunning, eventually flying back to Kathmandu and on to Tibet via Chengdu which Annup and team had sorted Visas and Guides for. Throughout the whole trip we were really impressed by Anup’s attention to detail and knowledge – and also much called for flexiiloty in scheduling when our energy levels were falgging towards the end of our adventure. Many thanks. Ten out of ten (or five out of five) and cannot recommend them enough! Our time in their hands was excellent!

Source of review: TripAdvisor (HimalayanWindows Tours)

After emailing a bunch of agencies and reading endless reviews, I decided to go with Anup and his team at Himalayan Windows based on the excellent reviews. Anup replied incredibly quickly to all emails and answered my many questions succinctly. His price was also very reasonable too. I ended up booking a 10 day private tour for 2 people with him opted to exclude hotels and food. He did provide a list of recommended hotels, which was helpful.

Our guide in Kathmandu was Anish and guide for the remaining 8 days was Dilip. Our driver was Sakil. Both of our guides were wonderful and shared so much information about the country- the history, religion, sights, and general life. Sometimes you get a tour guide who is clearly watching the clock and wants to finish each day as quickly as possible, the earlier the better. This was never the case for our guides. They really take pride in being a great guide. They answered all the questions we asked and even took the initiative to take us to other interesting places not on the itinerary. I especially appreciated that despite the difficult times in Nepal recently, they were both very positive and their love for their country was very apparent. On top of that, we were so well-taken care of, especially by Dilip, with whom we spent a majority of our trip. He really paid attention to what we said and went out of his way to make sure that all of our needs were met, sometimes even before we realized what we needed! When I mentioned wanting to buy a snack, he walked us to multiple shops until we found some. Even at the end of the day, when I knew he had to be tired, he was still full of energy and insisted on helping us find places to eat dinner. Some nights, I had to forcibly send him home to rest! Our drive Sakil was a really good driver and incredibly patient. The communication between guide and driver was always seamless and we never had to wait for pickup between sights. Nepal is spread out and there were some really long rides. Dilip carefully scouted out restaurants for lunch each time, even in remote towns, making sure they were clean and checking the menu before bringing us inside. Before we used the restroom, he insisted on checking it first and even cleaned some of them before sending us in. The roads in Nepal were heavily damaged by recent weather events. One night, we were stuck on the side of a mountain for 20 hours overnight. Dilip walked an hour just to find us warm food to eat. He also found us a bathroom to use at a small hotel, even though I told him I was fine using the “sky toilet” outside behind the rocks as other ladies were doing. Neither guide nor driver were able to sleep that night as the car was asked to move every 30-60 minutes. Despite that, they were so patient and cheerful. It is obviously not ideal to be stranded on a roadside overnight but we couldn’t have picked a better team to do this with. We felt safe and well-cared for.
My only small issue with the tour is the use of an electric car, which I did mention to Anup at the end of the tour. In some of the towns, it was hard to find a charging station and I was worried that we would get stranded somewhere. I am grateful we had our driver Sakil, who always eventually found a charging station, but I felt badly that he had to spend extra time doing this instead of resting.
Nepal is a beautiful country- especially the landscape and the temples. The people are incredibly kind too. The long bumpy rides were rough but I expected it and it was part of the adventure. The food is also incredibly inexpensive ($11 for 4 people!!!) and very fresh. The hotels were much nicer than I expected, better than many I’ve stayed at in the US. I wouldn’t recommend a self-driven tour though, especially across the country, as the roads are tough and not well-labeled. I am so glad that I ended up choosing this company and HIGHLY recommend them. The guides were among the best I’ve had on my many trips around the world.

Source of Review: Google (HimalayanWindows Tours

Highlights

Helicopter flight to Everest near base camp.
Anup personally going to the airport in Nepal to sort out flights requiring change due to the Iran crisis. Flights that were nothing to do with the tour.
An extra unscheduled day in Nepal handled without hesitation, and refused payment for it.
Coeliac disease managed throughout without a single issue.
Bhutan’s bureaucracy, visas, tourist tax all seamlessly handled

Details

When I was looking for a tour company for a private tour of Nepal and Bhutan trip, Himalayan Windows stood out for their excellent reviews.

What I didn’t realise at the time was quite how far they would go when things got complicated.

We were due to fly from Bhutan to Dubai after the tour, but late in the day our flights were cancelled due to the Iran crisis. We decided to reroute to Japan instead, but some self-inflicted confusion with the airline left us unable to get anything sorted. At that point, Anup — who runs the company — personally went to the airport and spent considerable time untangling the whole thing, despite those flights having absolutely nothing to do with the tour he’d been hired for.

The shuffle of my flights meant that we had an extra unscheduled day back in Nepal. Not only did they agree to host me, covering pickups and an extra day touring, Anup refused to take payment for doing it. There were other things like buying us tape to hold our damaged suitcase together but the main point here is this was a remarkable level of service. In a remote country where problems arise that are nothing to do with the tour company but they take them on and fix them for you is pure gold.

Back to the beginning. When I first got in touch, they worked with me to design an itinerary that fitted what I was looking for, with plenty of input on what to consider and what to leave out. We ended up with something well-tailored at a very competitive price.

The tour itself was excellent. We spent three nights in Nepal and three in Bhutan, with all breakfasts included and all meals in Bhutan. The guides were always early, knew their stuff and were easy to spend time with. Flights between the two countries were handled for us, including getting us the best seats for the Everest views.

On our second day in Nepal, Himalayan Windows organised a helicopter flight to stand near Everest base camp, close to the Khumbu icefall. This may not have been very cultural but it was completely mind-blowing. If you get the chance, take it.

In Bhutan we hiked up to Tiger’s Nest Monastery — the iconic temple perched on the cliff face. Breathtaking in every sense; the views and the climb.

Bhutan comes with its own bureaucratic quirks — when we visited in March 2026, you were required to book through a government-registered company like Himalayan Windows and they handled all of it: visas, tourist tax, the lot.

I have coeliac disease, which makes travel genuinely difficult in many places. It was never an issue here. Gluten-free versions of everything were arranged throughout without me having to fight for it.

Communication across the whole trip was easy — WhatsApp throughout, always responsive.
Himalayan Windows delivered a well-designed itinerary, excellent guides, and smooth logistics. What makes them really special is what they did for us when issues arose through no fault of theirs.

Review posted by: Mr. Norry McAllister

Source of review: Google (HimalayanWindows Tours)/TripAdvisor

We recently used Himalayan Windows to travel to Nepal for a week. We are a family of four and took one of their cultural tours that took us to Kathmandu, Pokhara, and Nagarkot. Anup was always very helpful all the time. The communication with him was very good when we were planning for the trip; he helped us accommodate our requests and was very flexible. Once in Nepal, he was on top of everything. He received us at the airport with our tour guide and driver and then he stopped at the hotel a couple of times to make sure everything was in order. Anis, our tour guide, was amazing! He is very knowledgeable, and we learned so much from him during the week. He was also very attentive and helped with every need we had. Our driver, Ganesh, was very good too. He has very careful, and we always felt very safe with him. We highly recommend this company to help you plan your trip to Nepal.

I just returned from a tour, impeccably organized by Anup and his company, of Kathmandu, Nepal and Paro/Thimphu, Bhutan. From Anup’s first timely response to my initial inquiry email to the day I departed to come home, he provided exceptional, personal customer service unlike any I have ever received before. As a solo woman traveler, I felt cared for, safe and well taken care of. Anup himself greeted me when I arrived in Kathmandu and, to my surprise, also took time out of his busy day to personally see me off on my last. I also received numerous texts and emails from him throughout my tour, as he checked up on me to be sure I was enjoying myself and that everything was going as planned. He genuinely cared about “little things” to a busy tour organizer, but that were of great importance to me, such as booking me a seat on my requested side of the plane from Kathmandu to Paro to ensure I had the chance to get that perfect picture of Mount Everest from the window (‘got it!). The tour guides and drivers that he booked for me were courteous and caring and I couldn’t have asked for better. The hotels were perfectly fine. I am happy to answer any questions that future travellers to beautiful Bhutan and fascinating Nepal may have. I very highly recommend Anup and his company, Himalayan Windows, for any tours to this part of the world.

We had a 8 day tour of Nepal for 8 people including Kathmandu, Pokhara, Chitwan and Nagorkot. Anup, the founder of HimalayanWindows was awesome. Prior to the trip, he was always very responsive to all my questions and changes. All the arrangements were perfect. During the trip, we had a flight problem that was weather related and Anup was very flexible to find an alternative solution for us. I have travelled a lot all over the world, but Anup was the best I have encountered. Great customer service, plus just an awesome guy. He also planned a separate trip that was just me for Bhutan which also went extremely well. I would highly recommend using Himalayan Windows for any tours you are planning for Nepal, Bhutan or Tibet.

I was taking part in a volunteering / touring break in Nepal for 2 weeks and I wanted to visit Bhutan before I headed back to the UK as I have heard wonderful things about the country. I contacted Himalayan Tours for an itinerary and price and they got back to me within hours with an itinerary and price which included visa, flights, hotel, guide, and the itinerary I was after. Anup and his team answered all my queries immediately through email and I decided to book the 3-day tour. I met Anup at the hotel I was staying in Kathmandu at the beginning of my time in Nepal and then later when he gave me the visa and paperwork. I had only paid him for my flights back to the UK and 30% of the trip so I thought it was very trusting of him to organize everything without me having to pay the whole amount up front and only once I received the paperwork did I pay the rest of the money owed.
Anup contacted me to ensure I had arrived safely in Bhutan and that everything was ok. I would also like to add that because I was transiting planes in India (Delhi)and that I was using 2 different airlines ( Druk & Virgin Atlantic) I was unsure if my luggage would go straight to the UK. I did not have a visa for India and was worried but Anup said it would be fine as long as I told the check-in at Bhutan. Everything was fine and I did not need a transit visa (phew) and my luggage arrived safely.
Anup and his team always responded to any queries or concerns I had immediately. ( i did have a few as a 51-year-old female solo traveler and I can’t thank him enough for organizing mine once in a lifetime trip to a beautiful country. Himalayan windows gave me a 5-star A++ service and would not hesitate in using them again.